Privacy Policy
At Family Business Matters we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Policy describes our policies and practices for collecting, handling, storing, using and disclosing personal information. It also deals with how you can complain about a breach of the privacy laws, access the personal information we hold about you and have that information corrected (where necessary).
What personal information do we collect and hold?
When we provide services in relation to business valuation, business value improvement programs, business sales and/or acquisition or our other services, we ask you for the information we need to understand the financial situation and the needs and objectives for yourself and your business in order for us to provide these services to you. We collect your information through our client application forms, website inquiry forms and when we speak to you by telephone. This can include a broad range of personal information from your name, address, contact details and age.
We may also collect your information from third parties such as your bank, mortgage provider and accountant.
We only collect sensitive information such as personal financial statements with your agreement and it is necessary for us to do so in the execution of our services to you.
How do we use your information?
We use your personal information to understand your financial situation and formulate our professional advice.
We also use your personal information to manage your ongoing requirements and our relationship with you, e.g. keep you informed about our products and services. This includes contacting you by mail or electronically (unless you tell us you do not wish to receive electronic communications).
From time to time we will use your contact details to send you offers, updates, articles, newsletters or other information about products and services that we believe will be of interest to you. We may also send you regular updates by email or by post. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so.
What if you don’t provide information to us?
If you do not provide us with some or all the information that we ask for, we may not be able to advise you or assist you with your requested service.
You can contact us without using your name or by using a pseudonym. However, we may need your name or contact details to respond to you.
How do we store and protect your personal information?
We strive to maintain the relevance, accuracy and completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal reporting or document retention requirements.
We hold the information we collect from you electronically in our client management system and in hard copy files.
We ensure that your information is safe by restricting access to our staff members that need to access it as required in the provision of our services to you.
We maintain physical security over our paper and electronic data and premises, by using locks and security systems.
Will we disclose your personal information to anyone?
We do not sell, trade, or rent your personal information to others. We will disclose your information to:
Our related companies:
Barsden Private Wealth ATF The BPW Trust (ABN: 60 636 168 824) & BPW Financial Services Pty Ltd (ABN: 40 167 343 526), in the event that you have requested those financial planning and finance related services provided by these companies, &
Our Service Providers:
Bstar Pty Ltd (ABN: 60 109 809 305) in relation to the provision of our Business Valuation and Business Value Improvement Program Services and other related services
We may also need to provide your information to contractors who supply services to us, e.g. to handle mailings on our behalf, external data storage providers, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. We will take all reasonable steps to ensure that they protect your information in the same way that we do.
We may provide your information to others if we are required to do so by law or under some other unusual circumstances which the Privacy Act permits.
We will not disclose your information to overseas recipients
How can you check, update or change the information we are holding?
You may ask us for access to your personal information and to correct it at any time.
Upon receipt of enough information to allow us to identify the information, we will tell you what personal information we hold about you. We will also correct, amend or delete your personal information if we agree is inaccurate, irrelevant, out of date or incomplete.
We do not charge for receiving a request for access to personal information or complying with a correction request.
To access or correct your personal information, please write to:
Paul Barsden, Director, FamilyBusinessMatters Pty Ltd, e: paul@familybusinessmatters.com.au.
We do not charge for providing access to personal information.
In some limited situations, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
What happens if you want to complain?
We welcome your questions and comments about how we manage your privacy. If you have any concerns about whether we have complied with the Privacy Act, the Australian Privacy Principles or this Privacy Policy, please write to our Privacy Officer at:
Paul Barsden, Director, FamilyBusinessMatters Pty Ltd, e: paul@familybusinessmatters.com.au.
We will consider your complaint through our internal complaints resolution process and we will try to respond with a decision within 30 days of you making the complaint.
Your consent
By asking us to assist with your business valuation, business value improvement program, business sales and/or acquisition or other needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Updating this policy
This Privacy Policy was prepared on 10th March 2020. We may update it at any time. The new version will be published on our website.